Terms & Conditions

Complaints and policy procedure

Chapter Living Solutions is a Trading name of Chapter Services Group Limited. The Company aims to provide a high quality of goods and services. We take complaints seriously and welcome your feedback on the goods and service that we provide. Complaints are continually monitored to assist us in improving our products and services to all our valued customers.

If you are not entirely satisfied with your purchase please contact our customer service department on the details below. We will try to resolve any issues that you have as quickly as possible and if necessary we will explain how to follow our complaints procedure. Complaints may be made verbally or in writing. We commit to handling your complaint as quickly and thoroughly as possible. Your complaint will be directed to the appropriate department or Manager for investigation and response. Please provide as much detail as possible and include your contact details and order or sales agreement number where applicable.

Complaints should be directed in the first instance to Head Office and the contact details are as follows:

Chapter Living Solutions, Unit 1, The Stables, Wassell Grove Lane, Stourbridge DY9 9JH

Tel: 01562 547005

Email: info@chapterlivingsolutions.co.uk

Telephone calls will be responded to as soon as possible and letters will be acknowledged within 3 working days on receipt and a full reply will be sent within 14 working days of receipt. If for whatever reason it is not possible to deal with the complaint within the published timescale then you will be informed of this, and a reason given. Full terms and conditions of sale will be provided in writing prior to transaction.